Driver's Guide

If you are involved in a vehicle accident, please follow the steps below whenever possible:

  • Stay Calm
  • Turn off your engine
  • Turn on your hazard lights
  • Ensure the scene is safe and immediately call 000 if someone is injured
  • Don’t admit liability.
  • Call our 24/7 accident management service on 1800 297 900 option 1, and one of our friendly staff will guide you through the process.

Your safety is paramount. If you can do so, collecting the following information in the event of an accident or incident will assist with your claim. This information should be collected from all vehicles/parties involved:

  1. Driver’s name, address, phone number and license details - Date and time of the accident
  2. Vehicle type and registration - Incident location note any cross streets, traffic conditions, weather, street lighting or anything else that may help with your claim
  3. Name of the insurance company - Name, number and station of any police officers attending the scene
  4. Any noticeable damage - Take photos of the scene

Please remember to also provide your details. When the accident scene has been cleared, we will arrange towing for your vehicle and a replacement vehicle or taxi, if necessary. This service is available 24 hours, 7 days a week.

The manufacturer’s warranty covers most batteries for the first 12 months. Should your battery fail, please call our roadside assistance on 1800 297 900 option 2 or our maintenance control centre on 1800 297 900 for advice on your options.

If NextFleet E-Tag and Video Tolling have been included in your contract, you should receive the E-Tag within 7 to 10 working days of your vehicle's delivery.

E-Tag device: Please follow the instructions provided with the tag to install the device on your windscreen so vision is not obstructed. When passing through a toll point, you should hear a beep. If this does not occur as you pass through a toll point, please notify NextFleet via our 1800 297 900 option 4 or contact your company’s fleet administrator, as we may need to order a replacement tag.

Lost/stolen tags: If your tag is lost or stolen, please immediately notify NextFleet via email operations@nextfleet.net.au or call our 1800 297 900 number option 4.

Video Tolling: When you travel on a toll road, a photograph of your licence plate number is taken, and vehicle matching fees are charged. Vehicle matching fees may differ depending on the toll road.

End of contract: If your vehicle is being returned to NextFleet or one of our approved return locations at the end of your contract, please ensure the tag is removed and returned to NextFleet to avoid additional costs.

NextFleet has an extensive network of fuel card providers throughout Australia.

Your company may have an agreed preset pin, please contact your fleet administrator to confirm this.

Using your card for the first time: To ensure card security and prevention of fraud, your card requires a PIN to be set before its first use. When you receive your fuel card, please follow the instructions provided with your card to set up your PIN. It is essential always to keep your PIN confidential. If you have forgotten your PIN and need help resetting the number, please call us directly during business hours on 1800 297 900

What can I purchase with the fuel card? Your employer determines fuel card limits on the type of purchase and may include all or a combination of the following: fuel, oil, and car wash. Please confirm with your Fleet Administrator.

Paying for purchases If NextFleet has arranged your fuel card, please present the card when paying for your purchase. When you use your card to purchase fuel, please enter a current and accurate odometer reading. This assists us in providing you and your employer with accurate fleet management, fuel, and scheduled service reporting.

If your fuel card is lost or stolen, please get in touch with your company’s Fleet Administrator or call us directly during business hours on 1800 297 900

When filling your vehicle, please keep your records up to date by entering your odometer reading. This will allow us to provide timely reminders for servicing and vehicle

NextFleet’s roadside assistance service is available 24 hours a day, 365 days a year. It can be accessed by calling 1800 297 900 – Option 2. Once a call has been made for assistance, a mobile service provider will be dispatched to your location. They will assess the vehicle and, if possible, will perform repairs to have you back on the road.

This service covers minor roadside breakdowns and repairs such as:

  • Fuel – if you run out, we will organise enough fuel to get you to the nearest fuel outlet or organise a tow where necessary
  • Charge for electric vehicles, we will organise to send a mobile charger or tow you to the nearest electric vehicle charging station
  • Flat batteries
  • Flat tyre
  • Lockouts
  • Mechanical breakdown

If the vehicle cannot be mobilised, we will organise for the vehicle to be towed to the nearest authorised repairer.

If your vehicle breaks down, having the following information on hand may be helpful to assist the operator.

  • Vehicle registration number
  • Your name
  • Your contact number
  • Your employer’s name
  • Location of vehicle
  • Description of the breakdown as best you can

You are responsible for all traffic fines and infringements incurred while driving your vehicle.

Please Note: There are serious consequences for non-payment of fines. Further penalties will be incurred if the fine is not paid by the due date. Further action can include increases in the fine value, and if the fine remains unpaid, it could result in court action or de-registration of your vehicle and your employer’s fleet. Therefore, if you lend your vehicle to another person, we suggest you record the date and time the other person took possession of the vehicle, as you are responsible for notifying your company whether, at the time of the infringement, someone else was driving the vehicle; otherwise, you will be liable.

If we receive traffic or parking infringements on your behalf, they will be forwarded to either you or your employer, along with any subsequent notifications.

When your vehicle needs replacement tyres, a puncture repair, or a wheel alignment, you are welcome to use one of our approved tyre suppliers listed below. They provide an Australia-wide national network of branches. Contact the selected supplier to arrange a booking.

The tyre outlet will need pre-approval from our Repair Authorisation Centre on 1800 297 900, before any work on your vehicle.

The tyre outlets we recommend:

Please Note: NextFleet will not approve mismatched tyres for safety reasons The replacement tyres be the same specification as those fitted by the manufacturer to the vehicle.

If NextFleet manages your vehicle’s registration, we handle the administration of your registration. This includes the processing and payment of the registration and compulsory third-party insurance where applicable. If your vehicle requires an inspection, NextFleet will contact your Fleet Administrator to advise that an inspection is necessary so you can book your vehicle at a convenient time. Please remember that driving an unregistered car is illegal, and you should book an inspection as soon as possible.

Please ensure your vehicle is serviced according to the manufacturer's recommended service schedule. When booking your vehicle for service or repairs with the service provider, please advise them that NextFleet manages the vehicle. They will need to call our Service Control Centre for authorisation before they begin any work on your vehicle.

Using your preferred service provider: Using your service provider, such as a local dealership, is also acceptable. Be sure to tell your preferred provider that NextFleet manages your vehicle, as they will need to contact us on 1800 297 900 for authorisation. After each service, please check that the service book is stamped, completed, and returned with the vehicle.

If your preferred service provider has not previously dealt with NextFleet, please ask them to call our service control centre, and we will arrange authorisation and payment. We will also make arrangements to accredit the preferred supplier and open an account with them to provide a seamless experience for when you next service your vehicle.

Cracked, broken or chipped windscreens can be a hazard and potentially make your vehicle un-roadworthy. All glass damage should be attended to urgently. Broken or damaged windscreens, windows, headlights, or glass panels are not covered under your vehicle contract if the vehicle is leased. Damage may be covered under your company’s insurance policy. Please contact your company’s fleet administrator for cover confirmation and guidance on undertaking the repairs. NextFleet has a relationship with national repairers. Please advise the supplier that NextFleet manages the vehicle when repairing or replacing the damaged item.

The suppliers we recommend: